Q：
What type of company is Shandong Kedihua New Materials Co., Ltd.?
A：
We are a comprehensive foreign trade company specializing in the international trade of chemical products. Leveraging the strengths of Shandong's chemical industry and the expertise of our professional foreign trade team, we provide global clients with one-stop procurement and export services for a wide range of chemical products—including paints and coatings, fertilizers and agricultural inputs, water treatment chemicals, synthetic resins, paraffin wax and related products, food additives, and cosmetic raw materials.
Q：
Is the company qualified to export hazardous chemicals?
A：
Yes. We hold a valid license for the operation of hazardous chemicals and possess extensive knowledge regarding the export declaration, packaging, documentation, and transportation requirements for various hazardous materials (such as solvents, certain resins, etc.), thereby ensuring that every transaction is safe and fully compliant.
Q：
Which markets does the company primarily serve?
A：
Our client base spans the globe, with our primary markets including Southeast Asia (Vietnam, Thailand, Indonesia, Malaysia), the Middle East (UAE, Saudi Arabia), Africa (Nigeria, Kenya, Egypt), Europe and the Americas (Germany, Poland, USA), as well as the CIS countries.
Q：
What are the company's core products?
A：
Our company's product portfolio spans seven major categories:
Paints & Coatings: Titanium Dioxide, Iron Oxide Pigments, Acrylic/Epoxy Resins, Solvents, Curing Agents, Additives
Fertilizers & Agricultural Inputs: Urea, Diammonium Phosphate (DAP), Muriate of Potash (MOP), Potassium Sulfate, Compound Fertilizers, Ammonium Sulfate
Water Treatment Chemicals: Polyaluminum Chloride (PAC), Polyacrylamide (PAM), Scale Inhibitors, Corrosion Inhibitors, Biocides/Algaecides, Activated Carbon
Synthetic Resins: PP, PE, PVC, PS, ABS, Epoxy Resins, Unsaturated Polyester Resins
Paraffin & Related Products: Fully Refined Paraffin, Semi-Refined Paraffin, Microcrystalline Wax, Vaseline, White Oil
Food Additives: Thickeners (Xanthan Gum, CMC), Preservatives (Sodium Benzoate, Potassium Sorbate), Sweeteners, Acidity Regulators (Citric Acid)
Cosmetic Ingredients: Humectants (Glycerin, Propylene Glycol), Surfactants (AES, 6501), Emulsifiers, White Oil, Vaseline, Functional Additives.
Paints & Coatings: Titanium Dioxide, Iron Oxide Pigments, Acrylic/Epoxy Resins, Solvents, Curing Agents, Additives
Fertilizers & Agricultural Inputs: Urea, Diammonium Phosphate (DAP), Muriate of Potash (MOP), Potassium Sulfate, Compound Fertilizers, Ammonium Sulfate
Water Treatment Chemicals: Polyaluminum Chloride (PAC), Polyacrylamide (PAM), Scale Inhibitors, Corrosion Inhibitors, Biocides/Algaecides, Activated Carbon
Synthetic Resins: PP, PE, PVC, PS, ABS, Epoxy Resins, Unsaturated Polyester Resins
Paraffin & Related Products: Fully Refined Paraffin, Semi-Refined Paraffin, Microcrystalline Wax, Vaseline, White Oil
Food Additives: Thickeners (Xanthan Gum, CMC), Preservatives (Sodium Benzoate, Potassium Sorbate), Sweeteners, Acidity Regulators (Citric Acid)
Cosmetic Ingredients: Humectants (Glycerin, Propylene Glycol), Surfactants (AES, 6501), Emulsifiers, White Oil, Vaseline, Functional Additives.
Q：
How can I obtain a product quotation? What information do I need to provide?
A：
You may contact us via our official website's messaging system, telephone, email, or instant messaging tools. To ensure a quick and accurate quotation, please provide the following details:
Product Name and Specifications (e.g., purity, grade, content, particle size, etc.)
Target Purchase Quantity
Destination Port and Desired Delivery Date
Any Special Requirements (e.g., packaging, third-party testing, certification documents, etc.)
Product Name and Specifications (e.g., purity, grade, content, particle size, etc.)
Target Purchase Quantity
Destination Port and Desired Delivery Date
Any Special Requirements (e.g., packaging, third-party testing, certification documents, etc.)
Q：
What is the Minimum Order Quantity (MOQ)?
A：
Product requirements vary significantly:
Bulk commodities (e.g., paints, resins, paraffin wax, fertilizers): Typically require a minimum order of 1–5 tons; for some products, small-batch trial orders may be accommodated.
Water treatment chemicals: Standard grades are available in 25kg bags, with a minimum order quantity of 1 ton.
Food additives and cosmetic raw materials: Small-batch orders (25kg to 1 ton) are supported to facilitate customer sampling and testing.
Liquid chemicals (e.g., solvents, glycerin): Drummed products can be shipped via LCL (Less than Container Load); bulk shipments require a minimum order of 20 tons.
Please consult our sales representatives for specific details.
Bulk commodities (e.g., paints, resins, paraffin wax, fertilizers): Typically require a minimum order of 1–5 tons; for some products, small-batch trial orders may be accommodated.
Water treatment chemicals: Standard grades are available in 25kg bags, with a minimum order quantity of 1 ton.
Food additives and cosmetic raw materials: Small-batch orders (25kg to 1 ton) are supported to facilitate customer sampling and testing.
Liquid chemicals (e.g., solvents, glycerin): Drummed products can be shipped via LCL (Less than Container Load); bulk shipments require a minimum order of 20 tons.
Please consult our sales representatives for specific details.
Q：
How do you ensure product quality?
A：
We strictly vet our manufacturers, partnering exclusively with high-quality enterprises that hold certifications such as ISO and FDA. A Certificate of Analysis (COA) is provided with every shipment. Upon customer request, we can arrange for third-party inspections—conducted by agencies such as SGS, BV, or ITS—to ensure the products meet international standards or specific customer requirements.
Q：
Can you provide samples?
A：
Yes. For standard products, we can provide commercial samples for customer testing. Please consult with our sales representatives to confirm our specific sample policy (regarding free vs. paid samples, and freight costs).
Q：
What foreign trade services do you offer?
A：
We provide comprehensive end-to-end export services for chemical products, including:
Contract drafting and Letter of Credit (L/C) review
Stock preparation monitoring and production coordination
Export booking, customs declaration, and inspection filing
Preparation of a complete set of export documents (Bill of Lading, Commercial Invoice, Packing List, COA, Certificate of Origin, Dangerous Goods Packaging Certificate, MSDS, Health Certificate, etc.)
Assistance with preparing customs clearance documents for the destination port
Follow-up on payment settlement
Customers simply need to confirm their orders and make payments; we professionally handle all remaining export procedures.
Contract drafting and Letter of Credit (L/C) review
Stock preparation monitoring and production coordination
Export booking, customs declaration, and inspection filing
Preparation of a complete set of export documents (Bill of Lading, Commercial Invoice, Packing List, COA, Certificate of Origin, Dangerous Goods Packaging Certificate, MSDS, Health Certificate, etc.)
Assistance with preparing customs clearance documents for the destination port
Follow-up on payment settlement
Customers simply need to confirm their orders and make payments; we professionally handle all remaining export procedures.
Q：
What specific documentation is required for exporting food additives and cosmetic raw materials?
A：
Exporting food additives typically requires documents such as a Hygiene License, Production License, third-party inspection reports, and a Certificate of Free Sale. Cosmetic raw materials may require an MSDS, COA, a Non-Animal Testing Declaration, etc. We are well-versed in the specific requirements of various destination ports and can assist customers in preparing a complete set of compliance documents.
Q：
Can you issue Certificates of Origin (such as FORM E, CO, etc.)?
A：
Yes, we can. Based on our clients' requirements, we can issue various types of certificates, including the General Certificate of Origin (CO), FORM E (China-ASEAN), FORM F (China-Chile), and other preferential certificates, to help clients benefit from tariff reductions.
Q：
From which ports do you primarily ship?
A：
We primarily utilize the ports of Qingdao, Tianjin, and Shanghai. We can also arrange shipments from other major domestic ports—such as Ningbo, Guangzhou, and Shenzhen—depending on the client's specific needs.
Q：
What is the typical lead time for delivery?
A：
The lead times for standard products are as follows:
Stock Products: Shipped within 3–7 business days after receipt of payment.
Standard Orders: 7–15 business days.
Customized/Special Specifications: 15–25 business days.
Specific delivery times are subject to the terms stipulated in the contract.
Stock Products: Shipped within 3–7 business days after receipt of payment.
Standard Orders: 7–15 business days.
Customized/Special Specifications: 15–25 business days.
Specific delivery times are subject to the terms stipulated in the contract.
Q：
How are hazardous materials transported?
A：
We possess extensive experience in exporting hazardous materials. Depending on the product's hazard class, we provide compliant hazardous material packaging (UN packaging) and the necessary Hazardous Packaging Certificates, and we assist in booking cargo space specifically designated for hazardous goods to ensure full compliance during shipment.
Q：
What payment methods do you accept?
A：
Our commonly accepted payment methods include:
Telegraphic Transfer (T/T): Typically 30% upfront payment, with the remaining 70% paid upon presentation of a copy of the Bill of Lading.
Sight Letter of Credit (L/C at Sight): We accept Letters of Credit issued by internationally renowned banks.
Western Union / MoneyGram: Accepted only for small-value sample orders.
Open Account (OA): Available exclusively to long-term partners with a proven track record of good creditworthiness, subject to a credit assessment.
Telegraphic Transfer (T/T): Typically 30% upfront payment, with the remaining 70% paid upon presentation of a copy of the Bill of Lading.
Sight Letter of Credit (L/C at Sight): We accept Letters of Credit issued by internationally renowned banks.
Western Union / MoneyGram: Accepted only for small-value sample orders.
Open Account (OA): Available exclusively to long-term partners with a proven track record of good creditworthiness, subject to a credit assessment.
Q：
What payment methods are accepted for new clients on their first order?
A：
For new clients placing their first order, we recommend a payment structure of T/T (partial upfront payment) followed by the balance paid upon presentation of the Bill of Lading copy, or a Sight Letter of Credit (L/C at Sight). For small-batch trial orders (typically under a few thousand US dollars), 100% upfront payment may be negotiated.
Q：
What should I do if I encounter quality issues with the products?
A：
We place the utmost importance on customer satisfaction. In the event of any quality issues, please promptly provide relevant evidence (such as photos, videos, third-party inspection reports, etc.). We will actively negotiate a resolution in accordance with the terms of our contract, which may include returns, exchanges, replacement shipments, or appropriate compensation.
Q：
Do you provide technical support?
A：
Yes. Our business team possesses specialized expertise in chemistry and is available to assist clients with inquiries regarding product applications, formulation recommendations, technical parameters, processing techniques, and related matters. For products requiring on-site technical assistance—such as paints, water treatment agents, and cosmetic raw materials—we can coordinate with the manufacturers to provide either remote or on-site guidance.